Privacy Policy

We collect information you provide, information created as you use referral workflows, and technical information from your device.

Account information:

• Name, email, and phone number.
• Company, agency, or brokerage details.
• Role or persona you select.
• Securely handled authentication information.

Professional profile:

• License state, if you provide it.
• Insurance focus and real estate focus.
• Service areas and specialty tags.
• Company details.

Referral workflow information:

• Referral details you submit.
• Client or contact details you submit.
• Property or coverage context.
• Timeline notes and status updates.
• Partner notes and communication logs.

You are responsible for having proper authorization and consent to submit client or contact information into Refervia.

Invites:

• Invitee name and email.
• Inviter information.
• Invite status.
• Organization invite details.

Billing:

• Stripe handles payment data as our payment processor.
• Refervia may store subscription status, plan, billing customer ID, and invoice metadata.
• Refervia does not store raw card numbers.

Usage and device data:

• IP address.
• Browser and device information.
• Pages visited and log data.
• Analytics events.

Cookies: we use cookies and similar technologies as described in our Cookie Policy at /cookies.

We use information to run and improve Refervia, including to:

• Create and manage accounts.
• Process invites.
• Create trusted partner connections.
• Manage organization memberships.
• Enable referral workflows.
• Send notifications.
• Track referral status.
• Support the Team Referral Queue.
• Support Partner Quality Signals.
• Process subscriptions.
• Improve performance.
• Prevent abuse.
• Provide support.
• Comply with legal obligations.

Refervia shares information only as needed to make referral coordination work and to run the platform. We share information:

• With trusted partners as part of the handoff workflows you take part in.
• With organization admins and team members within your organization.
• With invited users once they accept an invite.
• With service providers such as hosting, email, analytics, and Stripe.
• When legally required, such as to comply with a valid legal request.
• In connection with a business transfer or acquisition.

Information may be visible to the professionals or organizations involved in a referral workflow.

When you submit information about a client, prospect, or other third party, you confirm that you have the permission and authority to share it with Refervia and with the partners involved in the referral.

You are responsible for the accuracy and lawful use of any third-party information you submit.

Private labels and notes are visible to the user or organization that created them, depending on your settings.

These are internal relationship management tools intended to help you organize your own partner relationships.

We keep information for as long as needed to provide the service, meet legal obligations, resolve disputes, and enforce our agreements.

In general, we retain account and referral information for as long as your account is active and for a reasonable period afterward to meet legal, tax, accounting, and dispute-resolution needs. When information is no longer needed, we take steps to delete or de-identify it.

We use reasonable administrative, technical, and organizational safeguards designed to protect information.

No system is 100% secure, and we cannot guarantee absolute security. Payment processing is handled by Stripe.

You have choices about your information. You can:

• Access and update your information in your account.
• Manage your notification preferences.
• Request deletion of your information where applicable.
• Manage cookies through your browser and available controls.

Refervia is a professional tool and is not directed to children under 13, or under the minimum age that applies where you live.

We do not knowingly collect information from children. If you believe a child has provided information, please contact us.

Some states provide additional privacy rights. This may include rights under the CCPA and CPRA in California and similar laws in other states.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to appeal a decision about a request. To exercise these rights, contact us at privacy@refervia.com.

Refervia is operated from the United States. If you use it from another region, you understand that your information may be processed in the United States, where privacy laws may differ from those in your location.

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date and provide notice where required.

If you have questions about this Privacy Policy, please contact us at privacy@refervia.com.

Mailing address: PureCrest Enterprises Inc., Atlanta, Georgia, United States.